Effective Date: November 12, 2025
Entity: Realityrift Innovations Private Limited ("Realityrift", "we", "us", "our")
Product: Hello Aria — AI‑enabled productivity platform (multi-channel access + web dashboard + optional voice)
This Privacy Policy explains how Realityrift processes personal data when you use Hello Aria via chat channels (e.g., WhatsApp/Telegram/SMS), the web dashboard, mobile or desktop apps, and optional integrations (e.g., Google/Microsoft). This Policy primarily addresses Indian law (Digital Personal Data Protection Act, 2023 — DPDP), and also describes rights under the EU/UK GDPR and California CPRA/CCPA where applicable.
We collect the minimum data necessary for Hello Aria to function and to improve reliability and security.
Important:
Unlike person‑to‑person chats, messages to a business service (Hello Aria) may be available to the business via the channel's API to deliver the service. We process your messages to operate Hello Aria's productivity features. Avoid sending passwords, full card numbers, government IDs, or other highly sensitive information.
Enabled only if you connect them and with granular consent.
We do not intentionally collect special categories of data (e.g., health, biometrics) and ask you not to share such data in chat unless a feature explicitly requires it and you consent.
We do not use your personal data for interest‑based advertising. We do not sell or share personal data as defined by CPRA/CCPA.
We comply with Google's API Services User Data Policy (including the Limited Use requirements):
We comply with Microsoft's applicable API Terms/Policies:
We share personal data only as needed to run Hello Aria or as required by law:
We do not sell personal data.
We may process data in countries where we or our providers operate. When transferring personal data internationally, we use appropriate safeguards (e.g., contractual protections such as Standard Contractual Clauses where applicable). Storage regions may vary by provider.
We keep personal data only as long as needed for the purposes in this Policy, then delete or anonymize it. Typical retention:
| Category | Typical Retention |
|---|---|
| Account identifiers (phone, email, name) | While account is active + up to 12 months for security/audit/backups |
| Task/reminder content & attachments | Until you delete them or close your account; backups may persist up to 30–45 days |
| Channel message content processed by Aria | Transient processing; if turned into tasks, stored as above; raw logs typically ≤ 30 days |
| Integration tokens (Google/Microsoft) | Until you revoke/disable the integration or close your account; short‑lived tokens auto‑expire |
| Payment records (metadata) | As required by tax/accounting laws (typically 5–8 years) |
| Security/audit logs | 90 days (unless needed longer for investigation/legal reasons) |
If an enterprise contract specifies different retention, we follow that contract.
We apply layered technical and organizational measures including:
No system is perfect; if we learn of a breach affecting you, we will notify you and regulators as required by law.
You can: (i) access and confirm processing, (ii) correct and erase personal data, (iii) withdraw consent (where processing relies on consent), (iv) nominate another person to exercise rights in case of death/incapacity, and (v) seek grievance redressal.
You may have rights to access, rectify, erase, restrict, object, port, and to not be subject to solely automated decisions with legal/significant effects. Our legal bases are described in Section 3.
You may have rights to know/access, correct, delete, and to opt out of "sale" or "sharing" of personal information (we do not sell/share as defined). You have the right to non‑discrimination for exercising these rights.
Email info@realityrift.co from your registered email/number. We may verify your identity before acting. Agents can submit requests with proof of authorization.
Hello Aria is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to delete it.
Parental Responsibility: If a minor accesses Hello Aria, the parent or legal guardian assumes full responsibility for the minor's use of the service, including compliance with our Terms of Service, any content accessed or generated, and any consequences arising from the minor's interactions with the platform. Parents and guardians should supervise their children's use of AI-powered services.
Browsers may send "Do‑Not‑Track" or similar signals. We do not respond to these signals at this time; you can manage cookies and permissions in your browser.
We may update this Policy to reflect changes in features or laws. We will post updates and, if changes are material, notify you via in‑product notice, email, or chat message before they take effect. The "Effective Date" will be updated accordingly.
Grievance Officer (India):
Realityrift Innovations Private Limited
Hyderabad, Telangana, India
Email: info@realityrift.co
(Include "Privacy Request" in the subject.)
For EU/UK residents, you may also lodge a complaint with your local data protection authority. For California residents, you may contact us using the email above.
For enterprise customers, Realityrift processes personal data only on documented instructions from the controller, subject to confidentiality, security, subprocessor controls, breach notification, assistance with data‑subject requests, deletion/return at termination, and audit rights as set out in our DPA.
Do not send passwords, full payment card numbers, government ID numbers, or medical records in chat. If a feature requires sensitive data, we will present a clear notice and obtain your explicit consent.