Hello Aria — Terms of Service

Effective Date: November 12, 2025

Entity: Realityrift Innovations Private Limited ("Realityrift", "we", "us", "our")

Product: Hello Aria — AI‑enabled productivity platform (multi-channel access, web dashboard, and optional voice)

1) Acceptance of Terms

By accessing or using Hello Aria (the "Service"), you agree to these Terms of Service (the "Terms") and our Privacy Policy. If you do not agree, do not use the Service. You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) or have verifiable parental/guardian consent.

For organization‑managed accounts, your use is also subject to your organization's policies and any order form, Master Subscription Agreement (MSA), and Data Processing Addendum (DPA) executed with Realityrift.

2) The Service

Hello Aria helps you create and manage reminders, to‑dos, notes, and related productivity features through chat channels (e.g., WhatsApp/Telegram/SMS), a web dashboard, and optional voice. Some features require connecting third‑party integrations (e.g., Google or Microsoft).

AI Limitations & Accuracy. The Service uses Artificial Intelligence (AI) to generate responses. AI can make mistakes, "hallucinate" facts, or provide inaccurate information. You agree that Hello Aria is for informational and productivity purposes only and you will independently verify all tasks, calendar invites, summaries, and other outputs before acting on them. We are not liable for missed meetings, incorrect information, or decisions made based on AI-generated content.

Prohibited High‑Risk Uses. You may not use the Service for high‑risk activities, including but not limited to: medical diagnosis or treatment advice, legal advice, emergency services (e.g., 911/112), financial trading or investment decisions, operation of machinery or vehicles, or any other activity where errors could result in death, personal injury, or significant property damage.

Channel Providers. Use of a channel (e.g., WhatsApp) is also governed by that provider's terms and policies. We are not responsible for outages or policy changes by third‑party platforms.

3) Accounts & Access

  • Account Ties. Your account may be tied to a phone number and/or email. If your number is deactivated or reassigned, we may delete or disable your account and associated data for security.
  • Accuracy. You must provide accurate information and keep it up to date.
  • Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of unauthorized use.
  • Enterprise Admins. If your account is provisioned by an organization, certain administrators may access, suspend, or export your workspace data under your organization's policies.

4) Free Trials, Subscriptions, Billing & Taxes

  • Free Trial. We may offer a free trial (e.g., 14–21 days). Trials convert to a paid, auto‑renewing subscription unless cancelled before the trial ends. Trial eligibility and duration may vary by offer.
  • Auto‑Renewal. Paid plans renew automatically at the then‑current price and billing cadence until you cancel.
  • Billing. You authorize us and our payment processors (e.g., Razorpay) to charge your payment method for subscription fees, applicable taxes (e.g., GST), and any add‑on purchases. Prices may change with prior notice.
  • Cancellations. You can cancel anytime; your access continues until the end of the paid period. Unless required by law, fees are non‑refundable and non‑creditable (including partial periods).
  • Refunds. We may provide refunds at our sole discretion for technical issues, service outages, or other exceptional circumstances. Refund requests must be submitted within 7 days of billing and include a clear explanation. Refunds are processed to your original payment method within 5-10 business days. Repeated refund requests may result in account restrictions.
  • Chargebacks. If a payment is reversed or disputed, we may suspend or terminate access until resolved.
  • Promotions. Discounts and free months are promotional and may be subject to additional terms.

5) Acceptable Use & Prohibited Conduct

You agree to use the Service lawfully and respectfully. You will not:

  • Upload, transmit, or facilitate content that is illegal, infringing, harmful, harassing, hateful, deceptive, or privacy‑violating.
  • Send spam, bulk unsolicited messages, scams, malware, or phishing.
  • Misuse communications features to stalk, bully, or intimidate.
  • Attempt to probe, scan, or test the vulnerability of the Service, or circumvent security or rate limits.
  • Copy, modify, decompile, reverse engineer, or create derivative works of the Service or its models, except to the extent such restrictions are prohibited by law.
  • Benchmark the Service's performance, reverse engineer or attempt to extract our system prompts, model configurations, or proprietary methodologies, or use the Service to build a competing product using our confidential information or IP.
  • Interfere with or disrupt networks, or burden the Service with unreasonable requests.
  • Violate applicable laws (including data protection, anti‑spam, export, and telecom regulations) or third‑party rights.

We may monitor and take action (including suspension or termination) when we reasonably believe these Terms are violated or to protect users and the Service.

6) Your Content & Licenses

Your Content. You may submit content (e.g., messages, tasks, files) to the Service. You retain ownership of Your Content.

License to Realityrift. You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, transmit, display, and otherwise use Your Content solely to provide and improve the Service (including security, quality, and support). Where we act as a processor for an organization, we process Your Content only on the controller's documented instructions.

De‑identified Data. We may use aggregated, de‑identified data for analytics, reliability, and feature development. We do not sell personal data and do not use Your Content to train public third‑party foundation models.

Third‑Party Rights. You are responsible for Your Content and must have all necessary rights to submit it.

7) Integrations & Third‑Party Services

Connecting integrations (e.g., Google Calendar/Drive, Microsoft Outlook/OneDrive) is optional and requires your consent. We access only the scopes required to deliver the requested feature and process the data as described in the Privacy Policy and relevant platform policies (e.g., Google API Services User Data Policy's Limited Use). Your use of integrations is also subject to those third parties' terms.

8) Communications Consent (Service & Transactional)

By providing your phone number/email and using the Service, you consent to receive service and transactional communications (e.g., login codes, reminders, receipts, policy updates) via channels such as WhatsApp, SMS, RCS, email, or push notifications. Where required, we will obtain separate opt‑in for promotional communications; you can opt out at any time using channel controls or by contacting support. Carrier or platform fees may apply.

9) Privacy

Our processing of personal data is described in the Hello Aria Privacy Policy. By using the Service, you consent to such processing consistent with applicable law.

10) Intellectual Property

The Service, including software, interfaces, models, workflows, and branding, is protected by copyright, trademark, and other laws. Except for the limited rights expressly granted to you, Realityrift and its licensors retain all rights, title, and interest in the Service.

11) Beta Features & Feedback

We may offer experimental or beta features. They are provided as‑is, may be unstable, and can be modified or withdrawn at any time. If you give feedback, you grant us a non‑exclusive, perpetual, irrevocable license to use it without restriction or attribution.

12) Availability, Support & Modifications

We strive for high availability but do not guarantee uninterrupted or error‑free operation. Maintenance windows, platform outages (e.g., WhatsApp disruptions), or force‑majeure events may affect the Service. We may change features, impose limits, or discontinue parts of the Service with reasonable notice where practicable.

13) Termination & Suspension

You may stop using the Service at any time and/or cancel your subscription as described above. We may suspend or terminate your access immediately if you materially breach these Terms, create risk, cause harm, or for prolonged non‑payment. Upon termination, your right to use the Service ends and we may delete or restrict access to Your Content per our retention practices and applicable law.

14) Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REALITYRIFT OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 3‑MONTH PERIOD WILL NOT EXCEED THE GREATER OF ₹5,000 INR OR THE AMOUNT YOU PAID TO REALITYRIFT FOR THE SERVICE IN THAT PERIOD.

Some jurisdictions do not allow certain limitations; in that case, the limitations apply to the fullest extent permitted by law.

16) Indemnification

You will defend, indemnify, and hold harmless Realityrift and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your breach of these Terms; or (c) your violation of law or third‑party rights.

17) Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict‑of‑laws principles. Subject to any mandatory arbitration clause in an applicable MSA, the courts in Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes arising out of or in connection with the Service or these Terms.

18) Changes to the Terms

We may update these Terms to reflect changes to the Service or the law. When we make material changes, we will provide reasonable notice (e.g., in‑product notice, email, or chat). The "Effective Date" above will be updated. If you continue using the Service after the updated Terms take effect, you accept the changes.

19) Contact & Grievance Redressal

Support & Legal: sales@helloaria.in

Grievance Officer: Realityrift Innovations Private Limited, Hyderabad, Telangana, India.

(Include "TOS Inquiry" or "Privacy Request" in the subject.)

20) Miscellaneous

  • Export. You must comply with applicable export and sanctions laws.
  • Assignment. You may not assign these Terms without our prior consent. We may assign in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is unenforceable, the remainder remains in effect.
  • No Waiver. Failure to enforce a provision is not a waiver.
  • Entire Agreement. These Terms, the Privacy Policy, and (if applicable) your order form/MSA/DPA are the entire agreement between you and us regarding the Service.